Politique d’expédition

 

We are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy to understand how we process and deliver your items.

 

 

 

Order Processing & Shipping

Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).

Shipping Confirmation: Once your order has been dispatched, you will receive an email confirmation with your tracking number.

 

 

 

Estimated Delivery Times

UK & Europe: 3-10 business days

International (outside Europe): 3-10 business days. Note that delivery times may vary depending on the destination and any potential customs delays.

 

 

 

Shipping Costs

UK & Europe: Standard shipping is free.

International: Any applicable shipping fees will be calculated and displayed at checkout before you complete your payment.

 

 

 

Customs & Duties

For all orders outside the European Union: Customers are responsible for any customs fees, import taxes, or duties that may apply. We recommend checking with your local customs office for specific details.

 

 

 

Partner Information

We ship worldwide using trusted freight partners, including UPS, DHL, and FedEx. Our partner warehouse, with over 10 years of experience in international deliveries, handles all customs operations for shipments outside the EU, providing necessary documentation to ensure a smooth process.

 

 

 

Unclaimed Packages

If a package is unclaimed and returned to us, the customer will be responsible for a fixed fee of €45 / $55, which will be invoiced or deducted from any refund issued.

 

 

 

Delays

While we strive to meet all delivery estimates, unforeseen delays can occur due to carrier disruptions, weather, or other factors. We appreciate your patience and will keep you updated on any significant delays.

 

 

 

Contact Us

If you have questions about your order or our shipping policy, please contact us at customer.service@ftloshopping.com.

 

 

FTLOSHOPPING LTD is a UK-registered private limited company. You can verify our company registration via the UK Companies House at: https://find-and-update.company-information.service.gov.uk/company/15104839

We operate under strict compliance with UK and EU consumer protection regulations.

Tele: +44 0203 0531507

Email: customer.service@ftloshopping.com